Training Videos

Taking the Bubba-ism Out Of Customer Service

Field employees especially foremen and technicians are key customer service providers and represent the professionalism of your company. During the 90’s hundreds of contractors used a similar video to train their field employees. We have modernized and reworked the format.

This program emphasizes the importance of proper introductions, departure procedures, courtesy of the customer’s workspace and how to professionally address complaints. With internet reviews and the emergence of more sophisticate customers, being a “bubba” and performing unprofessionally is now less acceptable than ever.